The Challenge
A growing NBFC was processing 800+ loan applications a month manually. Documents came over email and WhatsApp, KYC was on paper, CIBIL pulls were one-off, sanctioning required 4 sign-offs over 5 days. Customer drop-off after enquiry was 60%. Compliance audits were a quarterly nightmare.
Our Solution
Built a custom LOS with a customer-facing application portal (mobile + web), integrated Karza/Signzy for digital KYC and bank-statement analysis, automated CIBIL/Experian pulls, configurable credit-decisioning rules (the credit team can tweak without us), e-sign via NSDL eSign, and instant disbursement via RazorpayX. All RBI-mandated audit trails are immutable in a separate ledger table.
The Results
? Time-to-sanction dropped from 5 days to 4 hours (eligible cases)
? Applicant drop-off after enquiry reduced from 60% to 22%
? Compliance audit prep time reduced by 80% (everything is in the system)
? Loan-officer productivity up 3? — 40 cases/day vs 12 before
? 30-day delinquency rate fell 18% after introducing AI-assisted credit scoring
Project Snapshot
Client
Confidential — Personal-Loan NBFC, Mumbai
Industry
Fintech
Technology
PHP 8
Laravel 11
PostgreSQL
Karza KYC API
NSDL eSign
RazorpayX
AWS Mumbai (data residency)
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